Make sure you have the latest software Make sure you have the correct version of your printers software (also called its printer driver).

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If the printer is on the network, make sure your Mac and the printer are still on the same network, the printer is turned on, and the network isnt experiencing problems.

If the network has multiple printers, check which printer you choseit may be different from the one you think you chose.

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If you use a shared printer connected to another Mac, make sure the Mac has Mac OS X 10.5 or later installed, isnt in sleep, and has sharing turned on.

If your printer is connected to your computers USB port, open System Information, then click USB.

If the printers name appears in the hardware list but the printer doesnt work, review the printers documentation for further troubleshooting information or see If a USB device doesnt work with Mac.

Open System Information for me If you still cant print, see the additional troubleshooting information below.

Try to resume printing On your Mac, click the printers icon in the Dock to open the printers queue window.

Do any of the following: If you see the Resume button in the toolbar, the printer is paused.

If another job is holding up the queue because of an error, select that job, then click the small Delete Job button on the right (marked with an X).

If an individual print job in the list is paused, select it, then click the Resume Job button on the right (marked with a curved arrow).

If you dont see your print job in the printers queue, you may have printed to a different printer.

To check the print queue for other printers, choose Apple menu System Preferences, then click Printers Scanners.

Open Printers Scanners preferences for me Try to print from another app Try printing from another app, such as TextEdit.

If the problem occurs only in one app, review that apps documentation for further troubleshooting information.

Open TextEdit for me Turn off Print Dialog Extensions Some printer software and apps use Print Dialog Extensions (PDEs) to make custom print options and dialogs available when you print.

If you experience printing problems with software that uses PDEs, you can turn the use of PDEs off for that printer.

Choose Apple menu System Preferences, then click Printers Scanners.

Check the printer Go to the printer and check the following: Its turned on and is displaying normal status lights.

Add the printer again to create a new printer queue On your Mac, if the printer is on the network, choose Apple menu System Preferences, then click Printers Scanners.

If you can print to the newly added printer queue, delete the old printer queue.

If you cant add the printer because it doesnt appear in the list of available printers, it may be turned off, or your Mac may be on a different network now.

If the printer was shared by another user, the user may have stopped sharing it, or the users Mac may be offline.

If you dont manage the printer, ask the person who does for help.

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